Legal

Terms of Service

Last updated: 21 May 2026  ·  drlisakleyn.com

These Terms of Service govern your access to and use of drlisakleyn.com and all products, services, courses, membership programs, consulting sessions, newsletters, lead magnets, and other materials offered by Dr. Lisa Kleyn. Please read them carefully — and the two notices below first.

01About These Terms

These Terms of Service (“Terms”) govern your access to and use of drlisakleyn.com (the “Site”) and all products, services, courses, membership programs, consulting sessions, newsletters, lead magnets, and other materials offered by Dr. Lisa Kleyn through the Site (collectively, the “Services”).

The Site and Services are operated by Dr. Lisa Kleyn (“we”, “us”, “our”), a sole trader based at 94 Alfriston Road, Clapham, London, SW11 6NW, United Kingdom. You can contact us at [email protected].

By accessing the Site, creating an account, subscribing to our newsletter, downloading a lead magnet, purchasing a product, booking a session, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Site or Services.

02Eligibility

You must be at least 18 years old and able to form a legally binding contract under the laws of your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet these requirements.

The Services are offered globally; however, you are responsible for ensuring that your use of the Services complies with the laws of the country or region in which you are located. We make no representation that the Services are appropriate or available for use in any particular jurisdiction.

03Nature of the Services

Dr. Lisa Kleyn is an Oxford-trained psychologist with a separate clinical practice. The Services offered through this Site, however, are coaching, consulting, and educational services, not clinical psychology, psychotherapy, or mental health treatment.

Specifically, you acknowledge and agree that:

• The Services are educational and informational in nature and are not a substitute for therapy, psychiatric care, medical advice, or any form of regulated mental health treatment.
• Information provided through the Services is general in nature and is not tailored to your individual circumstances or clinical needs.
• No professional clinical relationship is formed by your purchase or use of any Service offered through this Site, regardless of the topic discussed.
• If you require therapy, counseling, psychiatric, or medical care, you should consult a licensed practitioner in your jurisdiction.
• You are solely responsible for any decisions you make or actions you take based on information obtained through the Services.
• Clinical psychology services, where offered separately by Dr. Lisa Kleyn, are governed by a separate clinical engagement agreement and a separate clinical privacy notice.

The SECURE Method™ is an educational framework developed by Dr. Lisa Kleyn. References to the SECURE Method™ in any Service describe an educational model, not a clinical treatment protocol.

04Your Account

To access certain Services (including the member portal, courses, and memberships), you must create an account. You agree to:

• Provide accurate, current, and complete information;
• Keep your account credentials confidential;
• Be solely responsible for all activity that occurs under your account; and
• Notify us immediately at [email protected] if you suspect any unauthorised use of your account.

We may suspend or terminate your account at our discretion if you breach these Terms, if your account is inactive for an extended period, or if we are required to do so by law.

05Memberships, Courses & Digital Products

5.1 Access and licence

When you purchase a course, membership program, or other digital product, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable limited licence to access and use the content for your own personal, non-commercial use, for the duration of the access period applicable to that product.

All content remains our intellectual property (or that of our licensors). You may not download (except where expressly enabled), copy, reproduce, redistribute, share, publish, sell, sublicense, or create derivative works from any content, in whole or in part, without our prior written consent.

5.2 Membership terms

Membership programs are made available on a recurring subscription basis. By subscribing, you authorise us (or our payment processor) to charge the applicable fee to your payment method at the start of each billing period until you cancel.

You may cancel your membership at any time through your account settings or by emailing [email protected]. Cancellation will take effect at the end of the current billing period; you will retain access until that date, and your subscription will not renew.

5.3 Price and changes

Prices are displayed on the Site in the applicable currency and are exclusive of any taxes unless stated otherwise. We reserve the right to change prices for future billing periods on reasonable notice. If you do not accept a price change, you may cancel your membership before the change takes effect.

06Consulting Sessions

Consulting sessions are scheduled through Calendly and paid for at the time of booking. By booking a session, you agree to:

• Pay the applicable session fee in full at the time of booking;
• Attend at the scheduled time, ready to participate;
• Comply with any cancellation or rescheduling policy displayed at the time of booking; and
• The terms of any separate consulting agreement or engagement letter provided by us. In the event of any inconsistency between these Terms and a separate consulting agreement, the consulting agreement will prevail with respect to the consulting engagement.

Consulting sessions are educational and consultative. They are not therapy, psychotherapy, counseling, or medical treatment, regardless of the topic discussed.

07Payment

Payments are processed by our third-party payment providers (including Kajabi Payments and/or Stripe). By providing payment information, you represent that you are authorised to use the payment method and you authorise us (or our payment processor) to charge the applicable amount to that method.

If a payment is declined, fails, or is reversed, we may suspend or terminate your access to the relevant Service. You remain responsible for any amounts owed.

All fees are payable in the currency displayed at checkout. You are responsible for any bank, card, or currency conversion charges imposed by your financial institution.

08Refunds, Cancellation & Cooling-Off

8.1 30-day cooling-off period for digital products

We offer a 30-day cooling-off period for digital products (including courses and membership programs). If you wish to cancel within 30 days of your purchase date, contact us at [email protected] with your order details. Provided you have not substantially consumed or downloaded the digital content, we will provide a full refund.

If you have substantially consumed the digital content (for example, viewed a majority of course modules, downloaded a substantial portion of materials, or attended a live session associated with the purchase), we reserve the right to decline or pro-rate the refund.

This 30-day policy exceeds the statutory minimum cooling-off period applicable in the UK and the European Union. It does not affect any non-waivable statutory rights you may have under your local consumer protection laws.

8.2 Consulting sessions and one-to-one services

Consulting sessions and one-to-one services are not eligible for refunds once booked, except as required by applicable law or as expressly stated in a separate engagement agreement. Cancellation and rescheduling are governed by the policy displayed at the time of booking.

8.3 UK and EU consumer rights

If you are a consumer located in the United Kingdom or the European Economic Area, you have certain statutory rights, including (in most cases) a 14-day right to cancel a contract for digital content from the date of purchase. This right is lost once you give your express consent for the digital content to be supplied immediately and acknowledge that you lose the right to cancel once supply begins. By accessing or downloading any digital content immediately after purchase, you provide such consent.

Our 30-day cooling-off period under Section 8.1 is offered in addition to your statutory rights and is intended to provide a more generous opportunity to seek a refund.

8.4 No refunds outside the cooling-off period

Except as expressly set out in this Section 8 or required by applicable law, all sales are final and no refunds will be issued.

09Newsletter & Marketing

By subscribing to our newsletter or providing your email address through an opt-in form, you consent to receive emails from us, including educational content, updates, and promotional offers. You may unsubscribe at any time by clicking the link in any email or by contacting [email protected].

10Lead Magnets & Free Resources

Free resources, downloads, or lead magnets are provided strictly for educational purposes. They are subject to these Terms and to our Privacy Policy. By requesting a lead magnet, you consent to receive related follow-up emails, from which you may unsubscribe at any time.

11Acceptable Use

You agree not to:

• Use the Site or Services for any unlawful, harmful, or fraudulent purpose;
• Share, sell, or otherwise distribute your account access or any content obtained through the Services;
• Reverse engineer, scrape, harvest, or copy the Site or any content (except as permitted by these Terms);
• Upload or transmit any virus, malware, or harmful code;
• Interfere with or disrupt the Site, the Services, or any servers or networks connected to them;
• Impersonate any person or entity, or misrepresent your affiliation;
• Harass, threaten, abuse, defame, or harm any other user, our team, or any third party;
• Use the Site or Services to provide therapy, counseling, medical, or other professional services to others; or
• Use any content from the Services to train artificial intelligence or machine learning models without our express written permission.

We reserve the right to suspend or terminate your access, with or without notice, for any breach of these Terms.

12User Content & Community Conduct

Where the Services include any community, forum, comment, or other functionality that allows you to post or submit content (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to use, host, store, reproduce, modify, display, and distribute that User Content in connection with operating and promoting the Services.

You represent and warrant that you own or have all necessary rights to your User Content and that it does not infringe any third-party rights or violate any law.

We may remove any User Content at our discretion, including content that is offensive, unlawful, harmful, off-topic, promotional, or otherwise inappropriate.

You agree not to share confidential information about other community members outside the community context, and to treat other members with respect.

13Intellectual Property

All content on the Site and within the Services, including text, graphics, logos, images, audio, video, course materials, downloads, frameworks, methodologies, and software, is owned by or licensed to Dr. Lisa Kleyn and is protected by copyright, trademark, and other intellectual property laws.

“SECURE Method™” is a trademark of Dr. Lisa Kleyn. You may not use this mark, or any of our other trademarks, trade names, or logos, without our prior written permission, except for fair use that does not suggest sponsorship or endorsement by us.

Except for the limited licence granted in Section 5.1, no rights are granted to you in respect of any content.

14Third-Party Services & Links

The Site uses, integrates with, or links to third-party services, including Kajabi (hosting, member portal, email), Calendly (scheduling), payment processors (e.g., Stripe), Google Analytics, and Meta Pixel. Your use of those services is subject to their own terms and privacy practices. We are not responsible for the availability, accuracy, or practices of any third-party service.

15Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMITTED BY LAW.

Without limiting the foregoing, we do not warrant that:

• The Site or Services will be uninterrupted, error-free, secure, or free of viruses or harmful components;
• Any content is accurate, complete, current, or suitable for your particular needs; or
• You will achieve any specific results from using the Services.

Outcomes from coaching, educational, and informational services depend on many factors outside of our control, including your personal circumstances, effort, and the actions of third parties. We make no guarantees of any specific result, benefit, or outcome.

Nothing in these Terms limits or excludes any liability or warranty that cannot be limited or excluded under applicable law, including consumer protection laws in the UK, EU, and US states where you reside.

16Limitation of Liability

To the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Site or Services, even if advised of the possibility of such damages.
• Our total aggregate liability to you arising out of or in connection with the Site or Services, regardless of the cause of action, will not exceed the greater of (a) the total amount you paid to us in the 12 months preceding the event giving rise to the liability, or (b) one hundred pounds sterling (£100).

Nothing in these Terms limits or excludes:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Any liability that cannot lawfully be limited or excluded, including liability under the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, or applicable US consumer protection laws.

17Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Dr. Lisa Kleyn from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your violation of any law or third-party right;
• Your User Content; or
• Your use or misuse of the Site or Services.

18Suspension & Termination

We may suspend, restrict, or terminate your access to the Site or Services at any time, with or without notice, if we believe you have breached these Terms or applicable law, or if we discontinue the Service.

On termination, your right to access the Services will cease immediately. Sections of these Terms that by their nature should survive (including Sections 13, 15, 16, 17, 19, 20, and 21) will survive termination.

19Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

If you are a consumer located in the European Union or another jurisdiction whose laws provide you with mandatory consumer protection rights, nothing in this Section 19 deprives you of the protection of those mandatory laws or of the right to bring proceedings in the courts of the country in which you reside. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

If you are a consumer located in the United States, you may have rights under the laws of your state of residence that cannot be overridden by this choice of law. To the extent of any conflict between this Section 19 and any non-waivable rights under your local consumer law, those non-waivable rights will prevail.

20Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when they were last revised. Material changes will be communicated by email or through a prominent notice on the Site. Your continued use of the Site or Services after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Site and Services.

21General

• Entire agreement — These Terms, together with our Privacy Policy and any separate agreement applicable to a specific Service, constitute the entire agreement between you and us regarding the Site and Services.
• Severability — If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
• No waiver — Our failure to enforce any right or provision will not be considered a waiver of that right or provision.
• Assignment — You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force majeure — We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil disturbance, labour disputes, internet or telecommunications outages, or government actions.
• Notices — Notices to us must be sent to [email protected]. Notices to you may be sent to the email address associated with your account or posted on the Site.
• Headings — Section headings are for convenience only and do not affect interpretation.

22Contact Us

If you have any questions about these Terms, please contact:

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